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Service Level Agreement

Response targets for Gooltech-hosted sites, Monday to Friday, 08:00–17:00 SAST.

Hosting only, Premium Hosting, Commerce Starter First response: 2 business days Change completed within: Quoted per request Care, Premium Care, Commerce Care First response: Next business day Change completed within: 3 business days Care Plus, Premium Growth, Commerce Growth First response: Same business day Change completed within: 2 business days Managed, Commerce Managed First response: 2 hours Change completed within: Next business day Site down (all plans) First response: Work starts within 4 business hours Change completed within: As fast as possible
GOOLTECH

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