Frequently asked questions
Still stuck? Contact us.
Do I need an account to submit a request?
No. Only your email and project details are required. You can create an account later when you accept a quote.
Which services include a free preview?
Websites, landing pages, redesigns, social ad design, flyers, and catalogs. Marketing retainers, hosting, logos, and chatbots use a quote-first flow.
How long does a preview take?
Typically a few business days after we accept your request, depending on scope and current queue.
Is the preview AI-generated?
No. Previews are custom-prepared and engineer-steered. AI may accelerate internal workflows, but delivery quality is human-owned.
What currencies do you support?
ZAR for South African clients and USD internationally. Currency is detected automatically; you can override at checkout.
How do refunds work?
See our refund policy. Free previews involve no payment. Paid projects are non-refundable once work begins.
